Cancellation and Refund Policy

If a traveller needs to cancel a confirmed reservation, the cancellation request should be submitted promptly using the contact instructions provided in the booking confirmation or via our website contact page.

Refund eligibility and applicable cancellation conditions depend on:

• The specific experience or tour booked
• The timing of the cancellation request relative to the scheduled departure
• The supplier and operating terms disclosed at checkout
• Any non-refundable components clearly identified prior to booking
• Applicable statutory consumer protections

Cancellation conditions for multi-experience packages depend on the distinct components included in that package (e.g. combination of balloon flights, desert activities, day excursions, or airport transfers) and the terms disclosed at reservation.

Individual package elements may carry different availability schedules, modification flexibility, or non-refundable commitments. Travellers should carefully review the specific package inclusions, cancellation timelines, and any non-refundable elements prior to confirming.

Travellers may request to modify the date of a confirmed booking. However, a requested date change is not confirmed until availability is verified and the amendment is explicitly accepted.

A date change may depend on:

• Operational capacity for the requested replacement date
• The terms governing modifications for that specific product
• Any seasonal rate difference or disclosed modification charge

Any applicable price variation will be made transparent before the customer accepts the change.

Open-date, open-voucher, or flexible-date arrangements apply only when explicitly offered and selected for a specific experience.

Where an open-date booking is provided, the offer terms clearly state:

• The validity period of the open booking
• The rebooking procedure and advance notice requirements
• Seasonal availability conditions
• Any potential price differences on rebooking
• Specific refundability and expiry conditions

A tour, activity, or flight may occasionally be cancelled or materially modified by the service provider due to:

• Unsuitable or hazardous weather conditions
• Direct passenger safety concerns
• Unforeseen operational or mechanical disruptions
• Road accessibility issues or unexpected site closures
• Circumstances outside reasonable operational control

Where a service is cancelled by the operating provider, available remedies—such as rescheduling, suitable alternative arrangements, or refunds—depend on the confirmed booking terms, the nature of the cancellation, and mandatory consumer rights.

Travellers are responsible for being present and ready at the designated pickup location or meeting point at the confirmed time.

A late arrival or failure to appear may result in missing the scheduled service without the possibility of joining after departure. For hot air ballooning and scheduled morning tours, departure timetables must be maintained, and the specific no-show terms disclosed for that booking will apply.

Where a refund is approved and due under applicable terms, it is returned through the original payment method where practicable.

The time required for refunded amounts to reflect in an account depends on the banking network, card issuer, and payment processor involved.